FREE Decleor Gift Worth £54 with every £60 order! excludes electricals.

Help & Advice

Orders

Can I place orders over the phone?

No, all orders have to be placed on our website.

Can I amend my order once it has been confirmed?

Unfortunately you cannot amend your order once it has been placed. Our warehouse team are extremely busy and it may cause problems. If you need to add to your order then you will need to place a new order.

Can I track my order?

Yes you can track your order. You will receive an email with your tracking number included to track the status of your order. If you have any problems please email [email protected] and one of our Customer Service agents will assist you further.

Can I cancel my order?

If your order has not already been dispatched then you can email customer services at [email protected] to cancel your order. Please do this as soon as possible to avoid disappointment.

I’ve received the wrong order, what should I do?

We’re sorry to hear that you have received the wrong order. Please contact Customer Services at [email protected], along with your order number and one of our Customer Service agents will assist you further.

I’ve received a faulty item, what should I do?

We’re sorry to hear that you have received a faulty item. Please email Customer Services at [email protected], along with your order number and one of our Customer Service agents will assist you further.

I’m missing an item from my order, what should I do?

We’re sorry to hear that you are missing an item from your order. Please email customer services at [email protected], along with your order number and one of our Customer Service agents will assist you further.

I can’t find the product I’m looking for online?

If you can’t find a product on our website please email Customer Services at [email protected] and one of our Customer Service agents will look into this for you.

If something is out of stock will you be getting more?

We do get products back in stock on a regular basis. Please keep checking the website for stock updates.

Delivery

Standard UK mainland

3-5 Days

(excl. Scottish Highlands)

FREE

Express UK mainland

Next Working Day

(excl. Scottish Highlands)

£3.95

Standard UK Offshore

3-5 Days

from £15.00

 

Standard Europe

(selected countries)

2-8 Days

from £15.00

America, Canada & Territories

3-14 Days

from £12.95

 

Australia, New Zealand & Pacific

5-14 Days

from £24.00

 

Returns & Exchanges

** Please ensure that all returned items are accompanied with the returns document which you can download from our website. Click here to download.

Can I exchange items?

Yes exchanges are accepted. Due to the nature and hygiene of our products, ALL products must be unopened and in its original packaging for an exchange to be accepted. Any products that have been opened or tampered with will not be accepted for an exchange.

Can I return items?

You can return items to us within 14 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened and in its original packaging for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund.

Do I have to pay to return an item?

Unfortunately we do not have a free returns system. Please ensure that all returns are sent recorded delivery and keep your proof of postage receipt.

How do I return an item?

We’re sorry if you feel the need to return an item, but if for whatever reason then it is simple and easy!

Secure the products back in the box and attach the returns address on the front (covering your delivery address) and then take to your local Post Office who will then deliver the parcel back to us. We recommend sending your parcel Recorded Delivery in case there are any issues! And don’t forget to get proof of postage!

Please note: Due to the nature and hygiene of our products, returns must be unopened and in its original packaging for the return to be accepted.

If you require further assistance please email [email protected] where one of our Customer Service Agents will assist you further.

How long does a return take to process?

Usually a return takes around 5 working days. If you have still not received a refund please allow a total of 7 working days before contacting our Customer Service team at [email protected]

Do you refund the delivery charge?

Unfortunately, the delivery charge will not be refunded as this service has been obtained.

If I exchange an item, do I have to pay for delivery again?

There’s no need to worry about paying delivery again if you’re exchanging items, we’ve got it covered.

Please note: Due to the nature and hygiene of our products, exchanges must be unopened and in its original packaging to be accepted.

Payments

Can I pay via PayPal?

Yes we accept Paypal.

Can I pay with Apple Pay, Google Pay, and Microsoft Pay

Yes we accept all major mobile payment methods.

When is payment taken from my card?

Payment will be taken from your card at the time of purchase.

How can I pay for items?

We accept the following payment methods: Visa, Visa Debit, MasterCard, Solo, Maestroa, Electron and PayPal. We also have finance options available provided by Payl8r and Paypal Credit.

Can I pay in different currencies?

You can pay in different currencies yes, but please be aware that due to exchange rates, products may convert into a different amount than the advertised price online.

Promotions

How do I use a promotional code?

If there are promotions running at the time you purchase, you will enter the promotional code at the checkout stage of your order in the ‘discount code’ box. Please be aware that promotion codes are case sensitive. If you have any problems please contact [email protected] and one of our Customer Service agents will assist you further.

Where do I enter the promotion code?

Promotion codes are entered at the checkout stage of your order in the ‘Discount Code’ box. Please note that promotional codes are case sensitive.

I forgot to add the promotion code, can this still be applied?

If you have forgotten to enter a promotional code then please contact customer services. [email protected]

Why doesn't my promotion code work?

Oops. There could be a number of reasons why the promotion code doesn't work. Please email Customer Services at [email protected] and one of our Customer Service Agents will assist you further. Please bare in mind that discount codes are not valid on sale items, unless otherwise stated.

Account

Do I need to have an account to place an order?

You don’t need an account to buy online at Beauty Cutie but if you register with us you will receive newsletters with regular updates, trends, new products and the latest offers.

Do you have a guest checkout?

Yes we have a guest checkout but if you register with us you will receive newsletters with regular hair trends and the latest offers.

What If I can’t log in to my account?

If you can’t log into your account please check all of your details are correct. If you still can’t log in then please email [email protected] and one of our Customer Service agents will assist you further.

What if I have forgotten my username or password?

If you have forgotten your password then you can select 'Forgot you password?' and we will send you an email to the registered account so you can reset your password. If you have forgotten the email address that you registered then please email [email protected] and one of our Customer Service Agents will assist you further.

Other

Do you have a contact number?

Yes, please contact us on 0800 917 3008. Available Monday to Friday 08:00 - 18:00 GMT.

Do you have a shop?

Not at such, we do have an exclusive salon located in Manchester which stocks a lot of the brands instore. Please contact [email protected] for further information.